Refund & Cancellation Policy

1. Prepaid Panel Wallet Model

DRIP SMM (https://dripsmm.com) operates on a prepaid balance system. When you place orders on our panel, charges are deducted in real-time from your registered account wallet balance.

All refund events, order cancellations, and partial adjustments are settled by issuing financial credits directly back to your DRIP SMM account wallet.

2. Wallet Deposits

You can fund your panel wallet via our supported payment gateways, including direct UPI and cryptocurrency (USDT TRC20).

Please deposit only the amounts you intend to spend on active or upcoming marketing campaigns. In the event of an accidental duplicate transaction or technical transfer error before funds are credited, please contact support immediately with your transaction receipt.

3. Order Cancellation Rules

Because order fulfillment is automated via server-to-server API pipelines, cancellation rules depend strictly on real-time order status:

• Pending Status: You may request cancellation of an order only while its status is Pending and before the order has been accepted or dispatched to upstream fulfillment nodes.
• Processing / In Progress: Once an order transitions to Processing or In progress, it cannot be stopped, amended, or cancelled manually because automated delivery threads are actively transmitting metrics to the target link.
• Completed Status: Fully completed orders cannot be cancelled or reversed.

4. Automatic Refunds for Failed Orders

Our backend architecture features an automated refund authority system:

• If an order cannot be completed due to service capacity limits, temporary network errors, or upstream rejection, the order status is updated to Cancelled.
• Upon cancellation, 100% of the charged cost is automatically refunded back to your DRIP SMM wallet balance instantaneously.
• No manual support ticket is required for system-detected order rejections. You can immediately reuse your refunded balance to select an alternate service or try again.

5. Partial Delivery Adjustments

Occasionally, third-party network updates or platform rate limits prevent a service from delivering the full quantity requested.

In such instances, the system closes the order with a status of Partial and records the remaining unfulfilled count. The pro-rata value of the undelivered portion is automatically calculated and credited back to your account wallet balance.

6. Refill Guarantees

Services listed with a designated refill period (e.g., "30-Day Refill") provide free replenishment in the event of metric drops:

• Refill requests can be initiated directly from your dashboard or via support ticket within the stated guarantee period.
• For a refill to be approved, the current count on your public profile must be higher than the recorded start count of your order and below the target completion count.
• Services marked as "No Refill" are sold at wholesale economy rates and do not qualify for drop replenishment.

7. Non-Refundable Circumstances

To prevent abuse and maintain API stability, refunds and refills are strictly voided under the following user-caused conditions:

8. Assistance with Billing & Orders

If you experience an order discrepancy, delayed processing, or balance question, our support team is available 24/7 to assist:

• Support Email: mahiverse.hub@gmail.com
• Official Telegram Channel: @mahiskills (https://t.me/mahiskills)
• Client Ticket Desk: Submit a ticket with your Order ID via your Dashboard Support Desk.